Returns & Refunds Policy

Please open and inspect your signs and other items as soon as your order arrives. Report any issues within 1 week by emailing sales@promotesigns.com or by calling 888-864-4114

Return Policy

Custom signs are produced specifically for your order and cannot be returned.

Stock items may be returned in their original condition within 5 business days of delivery or pickup for a refund of the product price. Customers are responsible for return shipping costs, and a 15% restocking fee applies.

Exchange Policy

Custom signs are produced specifically for your order and cannot be exchanged.

Stock items in their original condition may be exchanged for store credit. Requests must be submitted to sales@promotesigns.com within 5 business days of delivery or pickup. Customers are responsible for return shipping costs, and a 15% restocking fee applies.

If We Make a Mistake

If PromoteSigns.com makes an error with your order, we will remake it at no additional charge. We may ask you to return the affected items at our expense and may also request photos and/or samples showing the error. Hold on to all affected items and packaging until we provide instructions for returning or disposing of them.

If you prefer to keep the order as received, PromoteSigns.com may, at its discretion, offer a discount.

Please email sales@promotesigns.com for return instructions before sending any items back.